The Joint Admissions and Matriculation Board (JAMB) has promised to refund monies paid by candidates who were unable to generate profile codes due to poor network or delayed response from telecommunication service providers.

The JAMB Registrar, Prof. Ishaq Oloyede made this disclosure on Monday, while explaining that the decision was reached after due consultations with stakeholders.

The exam body confirmed that the service providers have also agreed to the refund, but clarified that candidates, who entered wrong codes while trying to generate their profiles, would not be entitled to the refund.

Oloyede, further hinted that the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund, lamented that parents were being extorted by telecoms service providers.

He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.

“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.”

The registrar also disclosed that by Friday, candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.

Recall that registration for the Unified Tertiary Matriculation Examination (UTME) and Direct Entry (DE) could not commence as scheduled, the delay was as a result of the exams body’s effort to ensure that candidates have access to its registration app for the 2021 UTME/DE, and also to finalize work on its pin vending process before the take-off of the exercise.


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